Digital Software Goods & Licensing Policy

Refund & Cancellation Policy

Last Updated: October 2026 • Translucent (Rohit Industries)

All Sales Are Final — No Refunds After Successful Purchase

Due to the nature of digital software licenses, once a payment is successfully processed and the digital license key or hardware activation token is generated, no refunds, returns, or cancellations will be issued under any circumstances. Please review all features, technical documentation, and system requirements before completing your transaction.

1. Nature of Digital Goods & Immediate Delivery

Translucent delivers digital software licenses (Plus, Pro, and Max tiers). Upon successful payment completion:

Instant Fulfillment: Your unique software license, cryptographic hardware signature, and account access credentials are created and provisioned instantly by our automated license registry.
Irreversible Access: Unlike physical goods, digital activation keys and downloaded software binaries cannot be physically returned once delivered to the customer.
Binding Across All Tiers: This non-refundable policy applies equally to all licensing options: Plus (1 Month), Pro (1 Year), and Max (Perpetual Lifetime).

2. Evaluation & Compatibility Verification Prior to Purchase

To guarantee complete satisfaction, we provide comprehensive resources so you can verify that Translucent meets your workflow needs before making any financial commitment:

Free Evaluation Mode

Download and test Translucent freely with your own OpenAI, Anthropic, or Gemini API keys to verify performance on your desktop.

Hardware Requirements Check

Ensure your system runs Windows 10/11 (64-bit) with .NET 8.0 Runtime installed and an active audio output for loopback capture.

3. Dedicated Technical & Activation Support

While purchases are non-refundable, we are 100% committed to ensuring your software works flawlessly. If you encounter any technical difficulty, license activation issue, or hardware binding question, our engineering team provides direct support:

Email Support

Reach developer support directly with your receipt or machine ID:

support.translucent@gmail.com

Telegram Bot (24/7)

Instant messaging and license diagnostics:

@translucent_Support_bot

4. Duplicate or Erroneous Transactions

In the rare event that a payment processing gateway error or network timeout causes a duplicate charge (the customer is billed twice for the same single order):

Please notify us at support.translucent@gmail.com within 72 hours with both transaction IDs.
Upon verification that a duplicate charge occurred, the redundant charge will be refunded in full back to your original payment method within 5–7 business days.

5. Acknowledgment & Acceptance

By initiating and completing a transaction on translucent-livid.vercel.app or via our licensed payment gateways (Razorpay, Cashfree, PayPal), you explicitly acknowledge that you have read, understood, and agreed to this No-Refund policy, and waive any right to withdraw from the digital purchase once fulfilled.